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Overview

The Claim application helps you track and resolve problems with products or orders, like damaged goods or supplier mistakes. It makes it easy to recover costs, keep records, and improve communication with your suppliers.

How Claim Help You?

  • Quickly create a claim when something goes wrong with a product or order.
  • Automatically fill in details from your production records to save time.
  • Track how much money you've recovered from suppliers.
  • Keep all your claim documents and images in one place.
  • See reports on common issues and supplier performance.

Key Features

Feature What It Means For You
Easy Claim Creation Start a claim with just a few clicks, using information already in the system
Accurate Cost Tracking Make sure you're claiming the right amount for each issue
Professional Reports Get ready-to-share documents for your suppliers
Status Tracking Always know if a claim is open, resolved, or paid
Clear Records Keep a history of all claims for future reference
Supplier Insights See which suppliers have the most issues and where improvements are needed
Why Use Claim?

Using Claim helps you get money back for problems, spot trends, and hold suppliers accountable.

How It Works?

  • Start a claim from a production order or create one manually.
  • Fill in the details and attach any images or documents.
  • Track the claim as it moves from open to resolved.
  • Use reports to see patterns and improve your processes.

Claim Overview

Common Scenarios

  • You receive fabric with defects and want to recover the cost from your supplier.
  • You need to keep a record of how much was paid back for a late delivery.
  • You want to see which suppliers have the most claims.
Claim > Site Settings

Next Steps

Avoid Spaces in Claim Numbers

Claim numbers should not contain spaces. Spaces in identifier fields can cause inconsistent search results and make filtering less reliable. Use a hyphen (-) or underscore (_) as a separator instead (e.g., CLM-001 rather than CLM 001).