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Order

The Order section within a claim provides a direct link to the specific order associated with the issue. This creates a clear connection between the claim and the original transaction, which is essential for traceability, accountability, and efficient resolution.

When a claim is created from an order, this section is populated with the order's key details. This gives all stakeholders immediate context, allowing them to see crucial information such as the factory, agent, and pricing without needing to navigate away from the claim.

Quick Check - Before You Start
  • Create or open a claim that was raised from an order; this section is populated for order-linked claims.
  • If you need full order context, confirm you are viewing the correct linked Order reference before relying on ETD, factory, or pricing shown here.

Order Fields

Field Description
Order The unique identifier for the linked order.
ETD The Estimated Time of Departure for the order.
Department The department responsible for managing the order.
Agent The sourcing agent associated with the order.
Style The style number included in the order.
Buy Price and Currency The original purchase price and currency of the order.
Order Resource (QC) The Quality Control (QC) personnel assigned to the order.
Factory The factory or manufacturer that produced the goods for the order.

Linked Order Details

Helpful Tips

  • Improve Traceability: Linking a claim to an order provides end-to-end traceability, making it easy to track an issue from the factory floor to the final delivery.
  • Provide Instant Context: This section gives anyone reviewing the claim immediate access to crucial order details, which speeds up investigation and decision-making.
  • Enhance Reporting: By linking claims to orders, you can generate powerful reports to identify trends, such as which factories or styles are associated with the most claims.

Troubleshooting

Why is the Order section empty on my claim?

This section is filled when the claim is created from an order. For manually created claims with no order link, order fields will not appear. Create a new claim from the order or add the relationship if your workflow supports it.

The factory or agent shown does not match what I expect—why?

Values reflect the linked order’s data at the time of the link. Open the order record to verify Factory, Agent, and Department; update the order if your organisation’s source of truth has changed.

How do I use this section for reporting or trends?

Linked claims carry order metadata (factory, style, buy price, etc.) for analysis. Use reporting or exports that include claim–order links to spot patterns such as repeated issues by factory or style.