Skip to content

Administration Settings

The Administration section provides access to critical site-level actions. This section is primarily used for deleting the account and permanently removing all associated data from the 3 Clicks Cloud platform.

Administrator Access Required

Only users with administrator permissions can access the Administration section. Non-administrators will not see this option in the Site Settings menu.

Quick Check - Before You Start
  • Confirm you are logged in as an administrator (only admins see Administration)
  • Understand that Delete Account removes the entire site and all data with no recovery
  • Export or offload anything you must keep before starting deletion

Accessing the Administration Settings

  1. Click the Settings icon in the left-hand navigation panel.
  2. Select Administration from the settings menu.

Customer Portal Admin

Delete Account

The Delete Account option allows administrators to permanently delete the entire site and all associated data.

Important

  • This action cannot be undone.

  • Once your account is deleted:

    • All company and user information will be immediately removed from the servers.
    • The site and its data will be permanently deleted.

How to Delete Your Account

  1. Navigate to Settings > Administration.
  2. Click the red Delete my account button.
  3. Confirm your decision when prompted.

Warning

Use this option only if you are certain you no longer need your account. Deletion is immediate and irreversible.

Troubleshooting

Why can I not access the Administration settings page?

Only the account owner (the user who created the customer portal account) can access Administration settings. Staff members added later do not have this access.

Steps to resolve:

  1. Confirm you are logged in as the account owner
  2. If you are a staff member, contact the account owner to make administrative changes
  3. The account owner can manage staff, company details, and account deletion from the Administration page
Why is my account deletion not taking effect?

Account deletion is immediate and irreversible once confirmed. If you clicked delete but the account still appears active, the confirmation step may not have been completed.

Steps to resolve:

  1. Navigate to Settings > Administration
  2. Click the red Delete my account button
  3. Confirm your decision when the prompt appears
  4. Contact support if the account persists after confirmation
Why are staff members not seeing updated company information?

Company detail changes made by the account owner may require staff members to refresh their browser session to see the latest information.

Steps to resolve:

  1. Ask staff members to log out and log back in
  2. Alternatively, perform a hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
  3. Verify the changes were saved by the account owner in Company Details