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Browse the B2B Online Store

The B2B Online Store allows customers to explore a curated catalogue of products tailored to their Customer Portal access. This guide outlines how to browse, filter, review product details, and initiate orders effectively.

B2B Product Details

Product Details

Click on a product to open its detailed view. This includes:

  • Available colours and sizes
  • Pricing information (including price by size)
  • Style imagery and technical information (if available)

Product MOQ

Each product style may include a Minimum Order Quantity (MOQ). Ensure the MOQ is met when ordering to support production efficiency and cost-effectiveness.

Add to Cart

Customers can:

  • Select colours and input quantities
  • Add items to the cart
  • Update colours and quantities later within the cart before placing the order
File Uploads & Comments

From the cart, customers can leave comments and upload files to communicate specific requests to the manufacturer.

Similar Styles

While viewing the detailed page of a style, customers can explore similar styles displayed in the interface. This allows for easy discovery of related products in the B2B Online Store.

Checkout

The checkout process includes the following steps:

  • Order Summary: Review selected items and total cost
  • Terms of Sale: Confirm terms before submission
  • Payment Instructions: View instructions for making payment

Order History

Track the progress and status of submitted orders via the Order History tab. Orders are listed with statuses for transparency and follow-up.

View Options

Filter & Sort Products

  • Apply filters such as category, colour, size, or availability
  • Use sorting options (e.g., newest first, price low-to-high)

Favourites

  • Browse products and click the star icon to add items to Favourites
  • Use the Favourites view to quickly access saved styles

Important Notes

  • All submitted orders appear in the Sales Order application in the main production system.
  • Only customers with a linked Customer Portal account can access the B2B Online Store and place orders.

Troubleshooting

Why can I not access the B2B Online Store?

B2B Online Store access is only available to customers with an active, linked Customer Portal account.

Steps to resolve:

  1. Confirm you are logged in with the Customer Portal account linked to your company.
  2. Ask your administrator to verify the portal link and account status.
  3. Log out and back in after access is updated.
Why are products missing from the store?

The catalogue may be limited by your Sales Order / DAM Portal role (including Style advanced filters for Brand, Collection, License, and Type), active filters, product availability, or incomplete eCommerce publishing details.

Steps to resolve:

  1. Clear any active filters or sorting options.
  2. Search by style number or product name to check whether the item is available to your account.
  3. Contact the seller if a product should be visible but does not appear; ask them to confirm your portal role includes the correct advanced access and that the style is Published with Available Until and Sell Prices configured in Style > eCommerce.
Why can I not complete checkout?

Checkout can be blocked when required quantities, terms, or payment instructions have not been completed.

Steps to resolve:

  1. Review the Order Summary and check all product quantities.
  2. Confirm any Minimum Order Quantity requirements are met.
  3. Accept the Terms of Sale and review payment instructions before submitting.