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Multi-Factor Authentication (MFA)

Welcome to the Multi-Factor Authentication (MFA) guide for your 3 Clicks Clothing account. This documentation provides comprehensive information on how to set up, log in, manage, and administer MFA for your account.

Overview of MFA

Multi-Factor Authentication (MFA) is a security feature that adds an extra layer of protection to your 3 Clicks account. By requiring a second form of verification in addition to your username and password, MFA helps ensure that only authorised users can access your account.

Quick Check - Before You Start
  • Confirm whether your organisation requires MFA and who configures it (My Profile vs instance-level admin).
  • Plan where you will store recovery codes before you enable MFA.
  • Read Setup MFA and Logging In with MFA in order if you are enabling MFA for the first time.

Multifactor Authentication

Key Features of MFA

  • Enhanced Account Security: Protects your account with an additional authentication step.
  • Flexible Set up Process: Easy set up with QR code scanning and manual entry options.
  • Recovery Codes: Backup codes for account recovery if you lose access to your authenticator device.
  • Trusted Device Management: Option to trust devices to reduce authentication frequency.
  • Instance-Level Control: Administrators can manage MFA settings at the instance level.

What to Do Next?

Helpful Tips for MFA
  • Keep Your Recovery Codes Safe: Store your recovery codes in a secure location. If you lose access to your authenticator app, these codes are essential for regaining access to your account. Consider using a password manager or storing them in a secure, offline location.
  • Regularly Review Trusted Devices: Periodically check your list of trusted devices and remove any devices you no longer use or recognise. This helps to prevent unauthorised access to your account if a device is lost or stolen.

Troubleshooting

Where do I start if I am new to MFA in 3 Clicks?

MFA spans setup, daily login, and ongoing management; following the docs in order avoids half-completed enrolment.

Steps to resolve:

  1. Read this overview, then follow Setup MFA from My Profile > Security.
  2. Practise logging in with Logging In with MFA before relying on MFA in a critical session.
  3. Use Managing MFA Settings for recovery codes and trusted devices after enrolment.
Who controls MFA if I cannot change a setting?

Instance-Level Control lets administrators govern MFA policy for the organisation.

Steps to resolve:

  1. Try self-service in My Profile for enable, disable, or device management when permitted.
  2. Contact your administrator if options are missing or read-only.
  3. Request updated recovery codes or a reset through the same channel if you are locked out.
What is the fastest way to recover access if I lose my phone?

Recovery Codes are the primary backup when the authenticator device is gone; without them, only an administrator can help.

Steps to resolve:

  1. Locate your stored recovery codes and sign in with a 10-digit code.
  2. Rebind MFA after login and generate or download a fresh code set.
  3. If codes are unavailable, contact your administrator before repeated failed attempts trigger a wider lockout.