Status
The Status feature in the Order application lets you manage and update an order’s lifecycle. Keeping statuses current preserves visibility and keeps hand‑offs smooth between teams.
Order statuses show where a transaction sits in its lifecycle. The Status dropdown appears at the bottom of each order preview images. Values reflect the order workflow—draft through production, hold, completion, or cancellation—and influence how downstream teams and integrations treat the record. Keeping status current tells suppliers and internal functions whether the order is active, paused, or closed.
Updating an Order’s Status
To change an order’s status:
| Step | Action |
|---|---|
| 1 | Click the Status button at the bottom of the order preview images. |
| 2 | Choose the desired status from the dropdown menu. |
| 3 | The status will be updated immediately. |
Status Options
Order statuses help track the stage and progress of an order throughout its lifecycle. Each status provides visibility for teams, suppliers, and partners to ensure smooth coordination and timely delivery.
| Status | Description |
|---|---|
| Draft | The order is being prepared and is not yet final. Changes can still be made before submission or approval. |
| In Production | The order has been confirmed and is currently being manufactured or processed by the supplier or factory. |
| On Hold | The order has been temporarily paused due to pending information, approvals, issues, or external factors. No further action occurs until the hold is resolved. |
| Completed | All activities related to the order are finished. The order has been delivered or fulfilled, and no further actions are required. |
| Cancelled | The order has been officially cancelled and will not proceed. This status prevents additional processing or updates. |
Style Data Protection
If an order is marked as Completed or Cancelled, updates made in the associated Style will no longer be pushed to the Order's Style Details section. The following fields are protected from automatic updates for Completed or Cancelled Orders:
- Style Number
- Description
- Brand
- Collection
- License
- Gender
- Type
If you need to update these fields on a Completed or Cancelled order, you can temporarily change the order status to Draft or In Production, update the Style, and then switch the order status back to Completed when you're done.
Note: This protection does not apply to Bulk Orders, as Bulk Orders do not support the Style Data synchronisation function.
Visibility and Permissions
Order status changes may be restricted based on user roles and permissions as configure in Site Settings > Company > Roles and Permissions > Order. Contact your administrator for access if needed.
Tips
- Confirm the status after each major change (creation, approval, shipment) so other teams see the latest position.
- If a deadline slips, update to Expired or adjust the dates immediately to avoid downstream work on stale orders.
- Before setting Active, double‑check required data (dates, documents, members) to prevent rework later.