Notifications

Email notifications can be triggered from different sections within the application, depending on where the action was performed.

For example, an Approve Activity email may be triggered from Critical Path when an activity such as Pre Production Sample Report is approved. A separate email may be triggered from the Sample Report section when a note is added to a sample report such as PP Sample. Although both emails can relate to the same overall workflow, they originated from two separate areas of the application: Critical Path and Sample Report.

When Application comments has Email enabled (under Application Notifications > Comments above)—worded in some places as comments sent to applications you are a member of—you receive email notifications whenever a comment or note is added to any item where you are listed as a member. This behaviour applies across supported sections of the application, including Critical Path activities and Sample Reports.

Email delivery depends on the Email checkbox being ticked for that specific event, your organisation’s email configuration, and spam or quarantine rules.

Steps to resolve:

1. Confirm the Email checkbox is ticked on the event row (the In-App checkbox is independent—ticking it does not enable email).
2. Confirm Do not disturb is off; while it is on, no email is sent.
3. Check junk or clutter folders and allowlist your 3 Clicks Cloud notification sender domain (as advised by your administrator).
4. If others receive mail but you do not, verify your user profile email address in Settings.

Do not disturb suppresses every channel—In-App and Email—while it is on, even when individual events remain ticked.

Steps to resolve:

1. Open Settings > Notifications.
2. Turn Do not disturb off.
3. If alerts are still missing, sign out and back in, then test with a known event (for example a mention on an application you belong to).

Because In-App and Email are independent, you can tick one column and clear the other for any event.

Steps to resolve:

1. Open Settings > Notifications.
2. Find the event row.
3. Tick In-App and clear Email (or the reverse if you prefer email-only).

Use a combination of global and per-event controls.

Steps to resolve:

1. Use the Email column Select All on the Application Notifications master row to clear email for everything at once, then re-tick only the events that warrant email.
2. Disable categories you do not own (for example Sales order if you never work on customer portal orders) by clearing both In-App and Email on those rows.
3. Use Do not disturb during focused work blocks instead of clearing subscriptions you will need again later.

A few events do not have an email version yet, so the Email column shows — instead of a checkbox. You can still tick or clear In-App for those rows; email will be added in a future release where applicable.