General Settings
The General Settings section is the central control panel for the Order application. Administrators can configure a wide range of settings to streamline workflows, enforce business rules, and customise the user interface.
General Settings enables you to automate data entry with default values, ensure quality with component compliance checks, define mandatory fields to maintain data integrity, and tailor the layout to suit different team needs. These configurations help standardise order creation, improve traceability, and ensure operational consistency across your organisation.
Quick Check - Before You Start
- Ensure you have Admin permissions to modify Order General Settings
- Review which settings impact existing orders vs. only new orders
- Changes to defaults, mandatory fields, and compliance rules take effect on new records only

Configuration Sections
The following table provides a quick reference to all configuration areas available in General Settings:
| Section | Description |
|---|---|
| Colourway In Store Date | Automate date entry for new colourways. |
| Component Compliance | Enforce quality control for component suppliers. |
| Critical Path | Manage visibility of critical path activities. |
| Default | Set default values for new orders. |
| Duplication Settings | Choose which fields carry over when duplicating orders. |
| Files | Configure default folder structure for order documentation. |
| Lock Order Number | Lock order numbers once status reaches In Production. |
| Mandatory Fields | Define required fields for order creation. |
| Members | Assign default members to new orders. |
| Order Dates | Control visibility and editability of key dates. |
| Order Documents | Customise purchase order document content. |
| Order Number Prefix | Add prefixes for order number categorisation. |
| Order Quantity | Configure quantity display and entry rules. |
| Purchase Order Terms | Define standard terms and conditions. |
| Sample Reports | Manage custom status labels for sample reports. |
| Style Details | Control which style fields appear in orders. |
| Specifications | Control size display in specification tables. |
| Supplier Loading | Monitor supplier capacity limits. |
| User Interface Layout | Customise tabs, elements, widgets, and columns. |
Colourway In Store Date
Automate date entry for new colourways on an order. This can be turned on or off.
When enabled, this setting automatically copies the main order's "In Store Date" to any new colourway added to that order. This saves time and ensures date consistency across all items.

Component Compliance
Enforce quality control by preventing orders with non-compliant components from being shared. This can be turned on or off.
When enabled, the system validates component compliance during Order creation to ensure component suppliers meet the required compliance rules before an order can be shared or progressed.
How Component Compliance Validation Works
When Enforce Component Compliance is enabled, the system validates that the selected Component Supplier has valid compliance for the component supplier/customer combination during Order creation.
A component compliance is considered valid only when:
- The supplier/factory compliance status is In Progress or Active; and
- The Order Created Date falls within the compliance Valid From and Valid To dates; or
- The Order Created Date falls within the valid date range based on the customer rule set in Site Settings > Company > Customer (Valid to X days from the ETD date).
When Compliance Requirements Are Not Met
If a valid compliance is not found for the selected component supplier/customer combination:
- Warning Message: A warning message is displayed to alert the user that compliance is missing or not valid.
- Members: Users cannot share the order with a Supplier member (supplier members are greyed out).
- Documents: The Generate Purchase Order function is disabled until compliance requirements are met.

Colour Quantity & Pricing
When enabled, the Style Tags column is displayed in the Order > Colour Quantity & Pricing section.
The tags shown in this column are read-only and cannot be edited in this view. Values are sourced directly from Style > Colours & Pricing > Tags.

Purchase Order Document
Whether the Style Tags are enabled or disabled, this column will not display in the generated Purchase Order document.
Critical Path
Manage the visibility and use of critical path activities within the Order application:
- Add critical path activities: Enable this to allow users to add and manage critical path directly from within an order.
- Display section headings: Enable this to show the headings within the critical path section for better organisation.

Default
Streamline order creation by setting default values for key fields. The value you select for each dropdown will be automatically populated whenever a new order is created, reducing manual data entry and ensuring consistency.
| Field | Description |
|---|---|
| Critical Path | The default set of key milestones for the order. |
| Customer | The default customer or account for new orders. |
| Department | The default internal department (e.g., Sales, Production). |
| Destination | The default final delivery address or location. |
| Forms | The default set of forms to be associated with new orders. |
| Freight Status | The default status of the shipment (e.g., 'Booked', 'In Transit'). |
| Shipping Method | The default mode of transport (e.g., 'Air', 'Sea'). |
| Order Type | The default classification for the order (e.g., 'Stock', 'Pre-order'). |
| Sample Requirements | The default set of sample requirements for the order. |
| Terms | The default payment or trade terms. |
| Warehouse | The default warehouse from which the order will be fulfilled. |

Duplication Settings
Choose which fields are automatically carried over when an order is duplicated. This helps ensure important information is retained without needing to be re-entered manually.
| Field | Description |
|---|---|
| Origin | The country or port where the shipment originates. |
| Destination | The final delivery address or location. |
| Warehouse | The warehouse associated with the order. |
| Licensed Sub No. | A specific license sub-number related to the order. |

Files
Manage how files are organised by automatically creating a default folder structure for every new order.

Default Folder Structure
Enable this to automatically create a standard set of folders every time a new order is made. This helps maintain a consistent structure for all your order documentation.
- Create a new folder: Click "Add another item" to add a new top-level folder.
- Create a subfolder: Click the plus (+) icon next to an existing folder to create a folder inside it.
- Lock a folder: Click the lock icon next to a folder to lock it. Locked folders are protected from deletion and modification in all newly created orders, ensuring essential folder structures remain consistent across your order documentation.
- Delete folders: All default folders you create here can be removed at any time using the trash icon.

Lock Order Number
Enable this to automatically lock the Order Number once the order's status is set to In Production. This prevents accidental edits and ensures data consistency. This setting can be toggled on or off.

Mandatory Fields
Select which fields must be completed before an order can be created. This helps ensure data completeness and consistency across all orders, making reporting more reliable. Simply select from the list to make it mandatory.
| Field | Description |
|---|---|
| Agent | The sales agent or representative associated with the order. |
| Critical Path | The set of key milestones and deadlines for the order's fulfillment. |
| Customer | The end customer or retailer for whom the order is intended. |
| Department | The internal department responsible for the order (e.g., Sales, Production). |
| Destination | The final delivery address or location for the goods. |
| ETA | Estimated Time of Arrival of the goods at the destination. |
| ETD | Estimated Time of Departure of the goods from the origin. |
| Ex-Factory | The date the goods are ready for pickup from the factory. |
| Factory | The manufacturing facility producing the goods for the order. |
| Freight Status | The current status of the shipment (e.g., 'Booked', 'In Transit'). |
| In Store | The date the products are scheduled to be available in retail stores. |
| Origin | The country or port where the shipment originates. |
| Season | The selling season the order belongs to (e.g., Spring/Summer 2025). |
| Stopped | Indicates whether the order is stopped or on hold. |
| Warehouse | The warehouse from which the order will be fulfilled. |
Custom Fields can be Mandatory Fields
Custom fields configured in Site Settings > Order > Custom Fields may also appear in this dropdown, allowing you to make any custom field mandatory for orders.

Members
Automatically assign default members to new orders to streamline collaboration. You can assign members based on brand or category, or assign them to all new orders.
- Click "Add another item" to add a new member.
- Select a Member from the dropdown.
- Optionally, assign them only to a specific Brand or Category. If left blank, the member will be added to all new orders.
Configure the List of Members
To configure the list of members, go to: Site Settings > Company > Staff.

How Members Assignment Works
- Duplicating Orders: When you duplicate an order and choose to include members, only internal team members will be carried over to the new order.
- Creating Orders from Styles: When creating an order from a style, supplier members assigned to the style are not automatically included as members in the new order. Order members remain independent from style member assignments.
- Duplicating Orders with Different Styles: When you duplicate an order and assign a different style to it, the system automatically removes any existing Order Supplier Members from the duplicated order's Members section. Suppliers are not automatically added to order members when selecting a new style, and Style Members are not copied to Order Members, ensuring that order members remain independent from the Style's member assignments.
- Access Control: An order is only visible to its assigned members. For example, an Agent or Factory must be explicitly added to an order to view its details.
- Removing Members: If you remove a member from an order, their access is immediately revoked.

Order Dates
Control the visibility and editability of key dates on an order.
- Display Ex-Factory Date: Enable this to show the Ex-Factory date as an optional field on orders. Disabling this will not display the Ex-Factory in the main order page.
- Allow Supplier Edits: Enable this to give suppliers permission to edit the Ex-Factory and ETD dates on orders shared with them. Disabling this will not allow the suppliers to edit such dates.

Order Documents
Customise the information included in your purchase order documents to ensure suppliers receive all necessary details. Each of these settings can be turned on or off:
- Include the style definition: Attach the full style definition to the purchase order document.
- Include customer reference number: Add the customer's reference number to the supplier purchase order for easy cross-referencing.
- Hide the ETA date: Omit the Estimated Time of Arrival (ETA) date from the supplier-facing purchase order.

Order Number Prefix
Add optional prefixes to your order numbers for better organisation and categorisation (e.g., 'EU' for European orders).

- Click "Add another label" to create a new prefix.
- Prefixes can be edited and rearranged by dragging, even if they are in use.
- A prefix that has been assigned to an order cannot be deleted, but can be edited.

Order Quantity
Configure how the order quantity is displayed and how data can be entered.
Grouping Options
Organise the quantity grid by setting primary (1st) and secondary (2nd) grouping levels.
- Group by 1st: Choose between Colour Description or Pack (configured in Site Settings › Order › Pack).
- Group by 2nd: Choose between Colour Description or Pack.
Display and Entry Rules
- Display sub-totals by colour: Enable this to show a sub-total for each colourway in the quantity grid.
- Restrict quantity entry: Enable this to allow quantity entry only for sizes that have been selected in the style's colour section, preventing orders for unapproved sizes.
- Hide Ratio Packs: Enable this to hide ratio-related information from the Order > Colour Quantity & Pricing section. When enabled, ratio packs and ratio-related elements are hidden throughout the application:
- On Screen View: The Ratio row and break-up icon are hidden when viewing in the Colour Quantity & Pricing section.
- Add/Edit Colour Pop-up: Ratio information is no longer displayed in the pop-up when adding or editing colours.
- Purchase Order Form: Ratio information is also hidden in Purchase Order forms, ensuring consistency across all document outputs.

Purchase Order Terms
Define the standard terms and conditions that will be automatically included in every purchase order form. This is an editable text field where you can input your company's legal and commercial terms.

Sample Reports
Create and manage custom status labels for sample reports within an order to track their progress (e.g., 'Received', 'In Review', 'Completed').

- Supplier Access: Suppliers can enter sample report data when a sample report is shared with them. This can be enabled or disabled.
- Add a new status: Click "Add another label" to create a new status option.
- Update or Remove: You can edit the name of a status or delete it, provided it is not currently assigned to any sample report.

Style Details
Control which style-related fields appear in the Style Details section of an order. This configuration setting allows you to customise which Style Details fields are displayed for this section. The setting applies to both the single style view and the multiple styles view. This is essential for tailoring the order interface to your team's workflow—it reduces clutter, ensures users see only the information they need, and allows administrators to prioritise key fields through custom ordering. By configuring visibility and display order, you can streamline order creation, improve data entry efficiency, and maintain consistency across your organisation.

Fields with Drag-and-Drop
The following fields can be reordered using drag and drop to control their display sequence:
| Field | Related Documentation |
|---|---|
| Image & Description | Style › Preview Image |
| Status | Order › Status |
| License | Site Settings › Style › License |
| Story | Site Settings › Style › Story |
| Contract | Order › Style Details (License-related) |
| Brand | Site Settings › Style › Brand |
| Licensed Sub No. | Order › Style Details |
| Collection | Site Settings › Style › Collection |
| Gender | Site Settings › Style › Gender |
| Size Scale | Site Settings › Style › Size Scale |
| Type | Site Settings › Style › Type |
| Sizes | Site Settings › Style › Size Scale |
Fields with No Drag-and-Drop
The following fields always appear in a fixed position and cannot be reordered:
| Field | Related Documentation |
|---|---|
| Customer | Site Settings › Company › Customer |
| Customer Ref No. | Order › Style Details |
| Department | Site Settings › Order › Department |
| Season | Site Settings › Style › Season |
| Buyer | Site Settings › Company › Buyer |

Specifications
Control which sizes are displayed in the specification measurement tables on the order.
- Sizes with Order Qty: Only show sizes that have quantities ordered.
- Selected Style Sizes: Show all sizes that were defined on the original style.
- All Sizes: Show all available sizes from the size scale, regardless of order quantity.

Supplier Loading
Monitor supplier capacity to prevent overloading. When enabled, the system will display a warning message if adding an order exceeds the supplier's pre-defined capacity. This can be turned on or off.

User Interface Layout
Customise the Order application's interface by controlling the visibility of tabs, elements, widgets, and columns to create a cleaner workspace for users.
Select the tabs available to all users
Choose which main tabs are visible within an order.
| Tab | Description |
|---|---|
| Critical Path | Track key milestones, deadlines, and activities for the order. |
| Codes | Manage barcodes and other unique identifiers for the order. |
| Definition | View the styles in the order. |
| Samples | Manage sample requests and reports related to the order. |
| Specification | View the measurement specifications for the styles in the order. |
| Testing | Manage and track product testing requirements and results for the order. |
Select the elements available to all users
Choose which smaller components or sections are visible within the order interface.
| Element | Description |
|---|---|
| Tickets | View and manage support tickets linked to the order. |
| Forms | Access and manage any custom forms associated with the order. |
| Sample Requirements | See the list of all required samples for the order. |
| Sample Reports | Access detailed reports and feedback for each sample related to the order. |
Select the widgets available to all users
Choose which sidebar widgets are displayed for quick access to related information.
| Widget | Description |
|---|---|
| Claim History | View a history of any claims made against the order. |
| Costing | See a summary of the costing information related to the order. |
| Critical Path Summary | A quick-glance summary of the order's critical path status. |
| Shipment History | View a history of all shipments associated with the order. |
Select the columns to display in the definition
Choose which columns appear in the Definition tab.
| Column | Description |
|---|---|
| Colourway | The specific colour combination for a component. |
| Code | The unique code or identifier for the component. |
| Component Image | An image of the component for visual reference. |
| Description | A text description of the component. |
| Component Colours | The specific colours of the individual components. |
| Qty | The quantity of the component required per unit. |
| T. QTY (Total Quantity) | The total quantity of the component needed for the entire order. |
| Source | The supplier or origin of the component. |
| Approval | The approval status of the component. |
| Label | A label or identifier assigned to the component. |
| Placement | The location or position where the component is placed (e.g., on a garment). |
| Tags | Tags or categories associated with the component for organisation and filtering. |

Configuration tips
- Combine Defaults with Mandatory Fields: For maximum efficiency, use the Default Values and Mandatory Fields settings together. Set defaults for fields that are consistent across most orders (like
Shipping MethodorDepartment) to speed up creation. Then, enforce Mandatory Fields for critical information that varies per order (likeBulk Order Due DateorCustomer) to ensure data is always complete and accurate. - Streamline Supplier Communication: Use the Order Documents and Order Dates settings to control the flow of information to your suppliers. You can automatically include the full tech pack (
Include the style definition) whilst hiding internal dates (Hide the ETA date). At the same time, you can empower suppliers by allowing them to edit key dates likeEx-FactoryandETD, reducing email traffic and keeping timelines accurate. - Tailor the UI for Clarity: Simplify the workspace for your teams by customising the User Interface Layout. Hide tabs, widgets, and columns that aren't relevant to the majority of users. For example, if your focus is on production, you might prioritise the
Critical PathandDefinitiontabs whilst hiding others. This creates a cleaner, more intuitive interface and helps users focus on what's most important.
Troubleshooting
Why can users not share an order with a supplier or generate a purchase order?
Component Compliance blocks supplier sharing and Generate Purchase Order until a valid compliance path exists for the component supplier and customer combination.
Steps to resolve:
- Confirm Enforce Component Compliance is enabled and read the warning shown on the order.
- Check supplier or factory compliance status is In Progress or Active and dates cover the order created date.
- Review Site Settings › Company › Customer rules if validity is tied to ETD.
Why does a new order not show the default member or department I configured?
Defaults only apply when the underlying list values exist and the user can access them. Members come from Staff; Department, Customer, and similar fields come from their respective Site Settings lists.
Steps to resolve:
- Open Site Settings › Order › General Settings › Default and re-select the intended values after lists change.
- Verify the staff member is active in Company › Staff and still eligible for assignment.
- Remember that duplicating orders or creating from styles applies the rules described in Members—supplier members from styles are not auto-copied to orders.
Why is the order number still editable after status moved to In Production?
Lock Order Number must be enabled in General Settings. If it was off when the status changed, numbers may remain unlocked for that record.
Steps to resolve:
- Enable Lock Order Number under Site Settings › Order › General Settings.
- For existing orders, confirm status transitions match the rule (lock applies when status reaches In Production).
- Train users not to rely on manual edits when the lock is expected; raise a support ticket if behaviour differs after the setting is on.