Freight Status
Use the Freight Status to define the shipping and delivery stages that appear across orders. Keep this list current so teams and partners can track logistics milestones and report progress consistently.
Freight statuses communicate where an order is in its journey—examples include In Transit, Arrived at Port, or Delivered. A clear set of statuses keeps everyone aligned on shipping updates.
Quick Check - Before You Start
- Agree status vocabulary with logistics partners so external tracking matches internal milestones.
- Export the list before deleting legacy statuses during a process redesign.
- Prefer Disable when old statuses must remain visible on historical orders.
Managing Freight Status
Add Freight Status
- Click Add New (top left).
- Enter the status name and any required details.
- Click Save.
Edit Freight Status
- Click the pen icon next to the status to update.
- Make your changes.
- Click Save.
Delete Freight Status
- Single delete: Click the trashcan icon next to a status and confirm.
- Bulk delete: Select multiple statuses with checkboxes, then confirm.
Other Actions
- Filter – Toggle Enabled or Disabled statuses.
- Export – Download the full list in
.xlsxformat. - History – Export a change log for audits.
Table Flexibility
You can adjust the freight status table with these layout controls:
| Feature | Description |
|---|---|
| Sort by | Order statuses alphabetically or by last updated. |
| Pin Column | Lock important columns in place while scrolling. |
| Autosize Column | Automatically resize columns based on content. |
| Choose Columns to Display | Show or hide columns as needed. |
| Reset Columns | Revert to the default layout. |
Status workflow hints
- Use consistent naming (e.g., “At Port”, “ETD Confirmed”) to align internal teams and external partners.
- Disable outdated freight statuses rather than deleting them to preserve historical order tracking.
- Export your freight status history during supply chain reviews or audits.
Troubleshooting
Why is a freight status missing on new orders or shipments?
Disabled statuses are withheld from new selections.
Steps to resolve:
- Open Site Settings › Shipping › Freight Status and review Filter.
- Enable the row or duplicate the label under a new name if you are modernising terminology.
Why do partner updates not match our internal status list?
Partners use their own terminology; your list must be mapped through process, not automatically.
Steps to resolve:
- Document a translation table between partner events and your configured statuses.
- Train coordinators to select the correct internal status when external events arrive.
How do I audit who renamed a status?
Use History exports.
Steps to resolve:
- Download History for the review period.
- Align entries with your change-management log.