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Origin

The Origin section allows users to define and manage the shipping start points for goods. Origins represent the physical locations—such as factories, suppliers, or ports—from which products are shipped. Keeping this list accurate is critical for managing documentation, shipping costs, and logistics tracking.

Each origin record ensures consistency in shipping documents like commercial invoices, packing lists, and labels. Origins also support route management when paired with freight or destination data.

Shipping > Origin View

Quick Check - Before You Start
  • Gather the location, city, and region data each origin needs before Add New so documentation stays consistent.
  • If you rely on automatic ETA or In Store dates, complete Order Date Offset fields—blank offsets skip automation entirely.
  • Export the origin list before bulk deletes tied to factory moves or port changes.

Managing Origins

Add New Origin

  1. Click the Add New button at the top left.
  2. Enter the required fields, such as location name, city, and region.
  3. Click Save to create the origin record.

Order Date Offset

The Order Date Offset configuration defines how key shipment and delivery dates are calculated based on reference points within an order. This setting provides greater control and accuracy when managing timelines across the supply chain, minimising manual date entry.

Date Reference
ETA ETD is the mandatory reference.
In Store Can be referenced from eitherETD or ETA.

The offset fields can be saved as blank with no value. When offset fields are left blank, the automatic date calculation feature will not be triggered.

Automatic Date Updates

When adding a new Order, the ETA and In Store dates are automatically adjusted based on the Origin's order date offset, but only if offset values have been configured.

When editing the ETD or Origin of an Order, a pop-up prompting to "Automatically update ETA and In Store" will only appear if the Origin has been set up with offset values. If the offset fields are left blank, the pop-up will not be displayed, and dates will not be automatically recalculated.

Add or Edit Origin

Edit Origin

  1. Click the pen icon next to the origin you wish to edit.
  2. Update the necessary information.
  3. Click Save to apply changes.

Edit Origin

Delete Origin

Single Delete

Click the trashcan icon and confirm the deletion.

Single Delete Origin

Bulk Delete

Select multiple origins using the checkboxes, then confirm deletion.

Bulk Delete Origin

Other Actions

  • Filter – View origins by status: Enabled, Disabled, or All.
  • Export – Download the full list of origins in .xlsx format.
  • History – Export a change log for auditing or review purposes.

Other Actions

Table Flexibility

You can customise the origin table using the following options:

Feature Description
Sort by Organise origins by location name or last modified date.
Pin Column Lock important columns for visibility while scrolling.
Autosize Column Automatically fit column width to content.
Choose Columns to Display Show or hide selected fields as needed.
Reset Columns Restore the default table configuration.

Customisable Table

Routing hints
  • Use location-specific names like “Shanghai Factory” or “CMB Port” for clarity.
  • Disable origins that are no longer used to preserve data history without affecting reports.
  • Combine origin data with freight records to define complete shipping routes.

Troubleshooting

Why am I not prompted to auto-update ETA or In Store dates?

The prompt appears only when offset values exist on the origin and the order edit triggers the workflow.

Steps to resolve:

  1. Edit the origin and populate the Order Date Offset matrix, then save.
  2. Change ETD or Origin on an order again to surface the automatic update dialog.
Why are my calculated dates wrong after changing offsets?

ETA always references ETD; In Store may reference ETD or ETA depending on configuration.

Steps to resolve:

  1. Re-read the offset table in Add New Origin to confirm references.
  2. Adjust offsets incrementally and test with a sample order.
Why is an origin missing for new shipments?

Disabled origins do not appear for new selections.

Steps to resolve:

  1. Filter to All in Site Settings › Shipping › Origin.
  2. Enable the row or create a successor origin for the new factory or port.